Our goal is to provide a seamless and secure gaming experience for all our players. However, we understand that you may need help from time to time. You can reach out to us for a wide variety of reasons, including:
Whatever the reason, our support team is always ready to assist you.
To make your experience as smooth as possible, we provide several ways to get in touch with our customer support team. Whether you prefer email, chat, or a phone call, we’ve got you covered.
You can email our support team anytime at [email protected]. Our representatives are available around the clock and strive to respond to all email queries within 24 hours. When contacting us via email, be sure to include important details such as your registered mobile number, user ID, and a clear description of the issue for faster assistance.
For instant assistance, we recommend using the live chat feature available directly on our mobile app. Our chat support team is available 24/7 to help with any question or concern. Whether you need help with a deposit, a tournament, or a technical error, our chat team will guide you step-by-step to resolve the issue.
If you prefer speaking to someone directly, you can reach our customer care team via phone. Call our toll-free support number between 9:00 AM and 9:00 PM, seven days a week. Our phone support agents are well-trained and equipped to assist you with everything from account issues to gameplay doubts.
Visit the Contact Us page on our official website and fill out the online form. You’ll need to provide your name, email ID, mobile number, and a short description of your query or feedback. One of our team members will reach out to you shortly after receiving your request.
Our team handles a wide range of inquiries daily. Here are some of the most common topics users contact us about:
Before reaching out to customer support, you may want to explore our Help Center. It’s filled with answers to frequently asked questions and detailed guides that can help resolve many common issues. You’ll find step-by-step instructions, updated policies, game rules, troubleshooting articles, and more.
Whether you’re a beginner or a pro, the Help Center is a great resource to enhance your gaming experience and stay updated with the latest features on Go Rummy.
In addition to direct contact methods, Go Rummy is also active on all major social media platforms. You can follow us for the latest news, updates, promotional announcements, and helpful rummy tips. We often respond to general queries and feedback through our social media channels as well.
By staying connected, you’ll never miss a new tournament or exciting offer again.
We understand how important security is when you’re playing online with real money. Go Rummy follows all necessary legal and regulatory requirements, including the use of RNG-certified game systems and data encryption technologies to keep your information secure.
If you encounter any suspicious activity or have concerns about your account’s security, please contact us immediately. Our team takes such reports seriously and acts quickly to ensure that your account remains safe.
Go Rummy is committed to promoting responsible gaming. If you ever feel like your gaming habits are affecting your personal or financial well-being, we’re here to help. You can contact our team to discuss self-exclusion, setting limits on your account, or for any emotional support related to gaming behavior. Our platform provides tools and resources to help you stay in control and play responsibly.
We love hearing from our players. If you have a suggestion to improve our platform, or simply want to let us know what you enjoyed about your experience, we welcome your feedback. Constructive feedback helps us build a better platform for everyone.
You can submit feedback via email or through the feedback form on our website. All suggestions are reviewed by our product and support teams regularly.
If you are a developer, affiliate marketer, media professional, or business partner looking to collaborate with Go Rummy, please contact our business development team at [email protected]. Be sure to include relevant details about your proposal, and our team will get in touch with you to discuss potential opportunities.
Go Rummy is operated by XYZ Gaming Pvt. Ltd., a company dedicated to responsible and transparent real-money gaming. You may contact us at our registered office address for official correspondence.
XYZ Gaming Pvt. Ltd.
123 Gaming Avenue,
Tech Valley, Hyderabad – 500081
Telangana, India
Please note: In-person visits are by appointment only.
At Go Rummy, we’re more than just an online gaming platform. We’re a growing community of passionate players who love the game of rummy. Whether you’re new to the game or have been playing for years, we want you to feel supported and heard. No matter what issue you’re facing, or how big or small your question may be, our support team is just a click or call away. We’re here to help you enjoy a smooth, fun, and secure gaming experience, every time you log in. Feel free to reach out to us anytime. We look forward to hearing from you and helping you make the most of your time on Go Rummy.
